Refund policy

We want you to be happy with your Eurotech purchase. The following return terms apply to all Eurotech products sold on eurotechchairs.com.

Returns

  • Returns must be requested within 30 days of the purchase date.
  • Items must be unopened, in new, unused condition, and in the original packaging with all accessories.
  • A Return Authorization (RA) is required before any return is accepted. Email us with your order number to request one.
  • A 20% restocking fee applies to Eurotech returns.
  • Return shipping is the customer’s responsibility.

Non-returnable items

  • Fabrix chairs
  • Custom orders
  • Replacement parts

Refunds

Refunds may take up to 14 business days to process once the return is approved.

Damaged or missing items

If your order arrives damaged or with missing items, contact us within 7 days of delivery so we can help resolve the issue. Defects covered by the manufacturer are handled under the Eurotech Warranty.

Questions? Email service@ergoessentials.co or call (303) 879-5355, Mon–Fri, 8:30 AM–5:30 PM EST.